Non-Financial Incentives and Job Satisfaction among Hotel Workers in Port Harcourt
Justin Mgbechi Odinioha Gabriel *
Department of Management, Faculty of Management Sciences, Rivers State University of Science and Technology, Nkpolu-Oroworukwo, Port-Harcourt, Nigeria.
Lawrence I. Nwaeke
Department of Management, Faculty of Management Sciences, Rivers State University of Science and Technology, Nkpolu-Oroworukwo, Port-Harcourt, Nigeria.
*Author to whom correspondence should be addressed.
Abstract
This study examined the association of non-financial incentives and employee’s job satisfaction of Hotel Workers in Port Harcourt. Questionnaire was the instrument for data collection, and the data were presented using frequency tables, simple percentages and pie charts whereas hypotheses were tested through the Spearman’s Rank Order Correlations Coefficient that was powered by the Statistical Package for Social Sciences (SPSS). The results showed that: (1). There is a significant relationship between job enrichment and employee job satisfaction. (2) There is a significant relationship between job autonomy and employee job satisfaction. (3) There is a significant relationship between promotion and employee job satisfaction. The study concluded that employees are more interested in the non monetary attention granted them by their superiors on a daily basis; hence treating them rightly everyday effectively communicates how valued, trusted and important they are in the organization. The study recommended that: (1) Management should regularly conduct performance appraisals in order to promote those who are due (2) Management should allow employees sufficient freedom to do their jobs without much interference (3) Employees should be recognized and treated as organizations’ most valued assets that they are.
Keywords: Non-financial incentives, workers, job satisfaction, hotels