Purchasing Behaviour and Consumer Perceptions of Quick-commerce Platforms for Dairy and Food Products in Anand and Ahmedabad, India

Purvi Macwana *

SMC College of Dairy Science, Kamdhenu University, Gujarat, India.

M. D. Gurjar

SMC College of Dairy Science, Kamdhenu University, Gujarat, India.

A. K. Makwana

G N Patel College of Dairy Science, Kamdhenu University. India.

K. C. Kamani

SMC College of Dairy Science, Kamdhenu University, Gujarat, India.

M. C. Prajapati

SMC College of Dairy Science, Kamdhenu University, Gujarat, India.

*Author to whom correspondence should be addressed.


Abstract

Quick commerce enables app-based ordering and rapid delivery of groceries, including perishable foods. This descriptive cross-sectional study examines self-reported purchasing behaviour and perceptions among 200 web-survey respondents in Anand and Ahmedabad, Gujarat (100 per city), surveyed in July 2026. Aggregate frequencies were converted to percentages using 200 as the denominator. Platform A was the most frequently used quick-commerce platform (56.0%), followed by Platform B (26.5%), Platform C (14.5%) and Platform D (3.0%). Packaged foods and snacks (79.5%), milk (29.0%), curd/yoghurt (17.0%) and paneer, butter or cheese (10.5%) were among the selected product categories. Emergency or last-minute requirements (29.0%) and convenience or time savings (27.0%) were the leading stated reasons for choosing quick commerce. Although 57.5% retrospectively reported increased purchase frequency, only 29.5% reported increased monthly expenditure. Positive responses were recorded for perceived time savings (78.0%) and overall experience meeting expectations (72.5%). Poor freshness or quality (26.5%) and short remaining shelf life (23.0%) were the most frequently identified problems; 48.0% were neutral regarding shelf-life suitability and handling. Continued purchasing was anticipated by 52.0%, whereas 42.0% were uncertain. These results describe the reported experiences of a geographically limited web-survey sample and do not establish causal effects or population-level estimates.

Keywords: Quick commerce, dairy products, online grocery shopping, consumer perceptions, food freshness, purchasing behaviour, Gujarat


How to Cite

Macwana, Purvi, M. D. Gurjar, A. K. Makwana, K. C. Kamani, and M. C. Prajapati. 2026. “Purchasing Behaviour and Consumer Perceptions of Quick-Commerce Platforms for Dairy and Food Products in Anand and Ahmedabad, India”. Journal of Scientific Research and Reports 32 (11):1192-1201. https://doi.org/10.9734/jsrr/2026/v32i114739.

Downloads

Download data is not yet available.